Privacy Policy

1. Introduction

Thank you for choosing Off The Chart Trading (OTCT)!

At  OTCT, we want to give you the best possible experience and most useful educational resources and training. To do this, we need to understand your needs and wants so we can deliver exceptional service specifically for you. That said, your privacy and the security of your personal data is, and will always be, enormously important to us. While the use of Offthecharttrading.com (“Site”) is possible without any indication of Personal Data, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. In processing this data, we want to transparently explain to you how and why we gather, store, share and use the personal data, as well as outline the controls and choices you have around when and how you choose to share your personal data.

As the controller, OTCT has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may, in principle, have security gaps. Absolute protection is not guaranteed. For this reason, every data subject is free to transfer personal data to OTCT via alternate means, e.g. by telephone.

2. About this Policy

This Policy sets out the essential details relating to your personal relationship with OTCT. The Policy applies to all OTCT services and any associated services. The terms governing your use of the services are defined in our Terms and Conditions (“Terms and Conditions”).

From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any change to the way we collect or process your personal data, we will provide you with more information and additional terms or policies. Unless stated otherwise when we introduce these new or additional services; they will be subject to this Policy.

The aim of this Policy is to:

1. Ensure that you understand the personal data we collect about you, the reasons why we collect and use it, and who we share it with;
2. Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the services; and
3. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

We hope this helps you to understand our privacy commitments to you. For information on how to contact us if you ever have any questions or concerns, please see section below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the OTCT Services

3. Your Rights

Under the new European Union law, General Data Protection Regulation (“GDPR”), certain individuals are granted certain rights in relation to their personal data. You have the following rights when submitting your personal data to us:

• Right of Access – the right to be informed of and request access to the personal data we process about you;
• Right to Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
• Right to Erasure – the right to request the deletion of your personal data;
• Right to Restrict Processing – the right to request that we temporarily or permanently stop processing some or all of your personal data;
• Right to Data Portability – the right to request your data in a structured, commonly used and machine-readable format and the right to transmit that personal data for use in another party’s service; and
• Right not to be subject to Automated Decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect

4. How do we collect your personal data?

We collect your personal data in the following ways:

1. When you visit our Site – when you visit our Site, we collect certain personal data to help increase data protection, data security and ensure an optimal level of protection for the data that we process.
2. When you sign up for OTCT Services – when you sign up for a our Service, we collect certain personal data so you can use the service, such as your email address, birth date, name, and payment information.
3. Personal data collected that enables us to provide you with additional features/functionality – when you sign up for additional materials from OTCT, or contact our customer service through the Site, or participate in our blog comments, we collect certain personal information about you. You will always have the option to change your mind and withdraw your consent at any time.
4. From third parties – we will receive personal data about you and your activity from third parties, including advertisers and partners we work with in order to provide you with the service. We will use this personal data either where you have provided your consent to the third party or to OTCT to that data sharing taking place, or where OTCT has a legitimate interest to use the personal data to provide you with the service.

5. Data retention and deletion

We keep your personal data only as long as necessary to provide you with OTCT Service and for legitimate and essential business purposes, such as maintaining the performance of the OTCT Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the OTCT Service.

If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal data, including situations such as the following:

• If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
• Where we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
• Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

1. Links

We may display advertisements and offers from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties’ privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving the OTCT Service and any personal data you provide will not be covered by this Policy. Please read their privacy policies to find out how they collect and process your personal data.

1. Keeping your personal data safe

We are committed to protecting our users’ personal data. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymization, encryption, access and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser and log out after having used the OTCT Service.

1. Cookies

We may use cookies to personalize or enhance your user experience. Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Site. We use cookies to authenticate, personalize and secure your account as well as for analyzing performance and analytics.

You may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely used.

1. Children

The OTCT Service is not directed to children under the age of 18 years. However, in some countries, stricter age limits may apply under local law. Please see our Terms and Conditions for further details.

We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use the OTCT Service, and do not provide any personal data to us.

If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to OTCT, please contact us at support@offthecharttrading.com, and you may request exercise of your applicable rights detailed in this Policy.

If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the OTCT account for that child.

1. California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. Compliance of the law is required by any company that reaches California consumers. According to CalOPPA, we agree to the following:

• You may visit our site anonymously
• We will add a link of the privacy policy on our home page
• You will be notified of any privacy policy changes on our privacy policy page, through the “updated date” on the top of the page
• You can change your personal information by emailing us at support@offthecharttrading.com

1. Changes to this Privacy Policy

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the OTCT Service or by sending you an email. We may notify you in advance.

Please, therefore, make sure you read any such notice carefully.

If you want to find out more about this Policy and how OTCT uses your personal data, please contact us at support@offthecharttrading.com.

1. CAN-SPAM Compliant

Off The Chart Trading is CAN-SPAM compliant, which allows for you to request we stop sending you emails. Our emails contain “unsubscribe” options, which you may use to stop receiving emails from Off The Chart Trading. If you have any issues unsubscribing from our emails, please contact support@offthecharttrading.com.

1. How to contact us

Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact us at support@offthecharttrading.com.